At the beginning of my career, I used to see senior managers and leaders walking into the office while I was on calls. They were always busy, whether they were in meetings, conferences, generating reports, emailing, or interacting with team members. I used to wonder when they were actually working. They communicate in many different ways to me.
Later in my career, and after I completed PMP, I realized what I saw them do was what they were supposed to do. They have teams to deliver, so their job is not to deliver, but to get the work done and get them to deliver. Communication is a key focus area for Project Managers (PM).
According to project management standards, communications accounts for about 90% of the work a PM does.
It can be informal or formal, verbal or writing, interactive push or draw, or both.
Communication is more than just the PM communicating with others. It’s about other people communicating with each other. If Team Leaders are unable to communicate effectively with vendors, team members, other departments, or any other stakeholders, the project will eventually be affected which will ultimately impact the PM’s performance.
As a PM, it is important to make sure that communication spoilers (also known as Noise) are under control. Noise can vary depending on the industry, work culture, geography, or environment. These include body language, culture and etiquettes, ineffective feedback and acknowledgement, pitch, tone and voice, dual meaning words, incorrect communication styles, etc. etc. PM might need to limit certain communications in order to ensure effective communication.
PM must ensure that all information sent by the message sender is received by the receiver in the expected form. This includes effective acknowledgment and/or feedback.
All communications related to the project should be collected upfront by the PM. This should also be included in the project scope.
Answers to multiple questions are crucial. Here are some examples:
Who, How often, In what format, When, For what activities and tasks, etc.
“Effective Leaders and Managers must be effective communicators.”
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Communication is key to project success! Prothoughts
